How to Measure B2C Content Marketing Goals

Are you measuring your B2C content marketing efforts?

If so…Which B2C content marketing metrics are you measuring?

Would you like to know what the most effective B2C companies are doing and measuring?

In fact, some of the top challenges for B2C content marketers is measuring the effectiveness of content and the ROI of their efforts.

More often than not when asked this question, marketers fall back on soft marketing metrics like “page views” and “shares,” or anecdotes about how their content is working by way of feedback from the sales team.

Content marketing has come a long way in the past few years. Every year Content Marketing Institute conducts their annual study on content marketing. There are now definite content marketing metrics to answer this question, along with technologies that help quantify the return on your content marketing investment.

GOALS AND METRICS

The latest report by Marketo reveals that 65% of marketers publish content at least once a month. According to Gartner’s CMO Spend Study, marketing spend is on the rise for the third consecutive year. Yet Mckinsey’s Customer Experience Report suggests the consumer is changing. reveals that only 70% trust online B2C reviews.

Where’s the disconnect?

It’s time to connect your content efforts to real results.

66% Will focus on lead gen as a content marketing goal over the next 12 months. Quite a drop from the B2B goal of 80%.
73% Use website traffic to measure how well their content marketing is producing results. Where B2B uses 78%.
71% Can demonstrate how content marketing has increased audience engagement. B2B had a 75% engagement.

In these three categories, all were lower than their B2B counterparts. May have something to do with effectiveness of using Social Media Content Marketing. Looking at metrics as a whole can be an intimidating task. To make it easier to identify the content marketing metrics most relevant to your business, it helps to break them down into distinct categories.

If you look at the various content marketing metrics, you can answer many of your most pressing content marketing strategy questions:

Consumption Metrics:
- How many people are consuming your content?
- Which channels are they using?
- How frequently and how in-depth is their consumption?
Sharing Metrics:
- Which of your content pieces are being shared?
- Who is sharing them?
- How/where are they sharing?
- How often are they being shared?
Lead Metrics:
- How is content supporting demand generation in terms of lead generation and lead nurturing (middle-of-the-funnel)?
Sales Metrics:
- How does your content influence bottom-of-the-funnel results?
- Which ways does your content drive revenue?
- How does your content fill the pipeline?

ORGANIZATIONAL GOALS

74% Will focus on brand awareness as a content marketing goal over the next 12 months, followed closely by engagement. Lead generation is third, not too far behind.

Interestingly sales is 5th for both B2C and B2B, businesses are recognizing it is a process that leads prospective clients through in order to achieve sales. Yet, what I find interesting for most small businesses, they don’t tie any social media to goals and metrics.

Typically a younger person will be doing the social media, which is what most love to do, yet they don’t have the business knowledge and experience to make any real progress for most businesses. Most get lost in the noise. Be sure to tie your content marketing efforts to your goals and objectives for the business.

CONTENT MARKETING METRICS USAGE

B2C VS B2B CONTENT MARKETING METRIC USAGE

There has long been this debate about what is the hub of your content marketing. Is it rented land like Facebook and others? Or is your website the center hub and social media sites such as Facebook and Twitter are just spokes?

This would indicate that most B2C and B2B businesses are relying on their own website traffic to measure their content marketing efforts. Sales lead quality jumps to #2 for metric usage and in a virtual tie is social media sharing.

So how are you to be found in a noisy social media world?

Consumption Metrics

Consumption metrics can answer the following types of questions:

Are people consuming my content?
Which channels are they consuming my content on?
What are their content consumption behaviors and preferences?

Let’s take a look at what the different consumption metrics are by channel.

SITE & BLOG

For a site or blog, the most important consumption metrics are page views, unique visitors, and average time on page:

Page view analytics tell you how many and which of your content pages your visitors are consuming.
Unique visitor analytics help you get a sense for the overall size of your audience and how much of your traffic is repeat visitors.
Average time on page analytics give you insight into how people are consuming your content. Are they reading or viewing the content thoroughly or are they quickly skimming?

Each of these statistics is easily available via Google Analytics or a similar web analytics tool.

MEASURABLE RESULTS

B2C VS B2B MEASURABLE RESULTS OF CONTENT MARKETING

It appears that website traffic is the true measure of results for your content marketing efforts and comes in at #1 which matches up with expectations. Interestingly B2C it was #1 as well although slightly less coming in at 42%.

Sales comes in at #2 for B2C saying that it is a true measure of effectiveness vs. #3 for B2B.

What is a clear disconnect is social sharing. While it ranks #2 in as a metric to track results, B2C companies are saying the truly measurable result for social sharing drops to #4. Ouch! Not as bad as B2B dropping to 8th.

One of the reasons might be is not enough social sharing going on with their content? Possibly.

SOCIAL MEDIA

Comments and shares

Engagement is important in social media and the best way to measure it is through the comments and the shares on each post.

Likes may still prove that your content was appreciated by your audience, but as they are more common signs of approval, the other two are appreciated more, as they require further actions.

It’s not just about clicking on the Like button, as users proceed to additional steps, whether they want to express their opinions over the topic through comments, or share the post to their own feeds.

This is the best type of approval and it shows that your target audience appreciates the content enough to feel the need to be involved in it.

Unfortunately, there isn’t a completely accurate way to measure how many people viewed a particular social media post. Some social platforms and third-party management tools provide “reach” or “impression” stats. These attempt to measure how many people your content was potentially exposed to.

But just because a piece of content could have been seen, doesn’t necessarily mean it was seen. Things move fast on social media feeds, content shelf life is short, and many posts go unseen by the majority of users.

You can, however, measure how many people clicked a link within a social media post, which serves as a fairly accurate measure of consumption. The easiest way to measure click-throughs is a link-shortening tool with analytics capabilities such as bit.ly. I’m a big fan of bit.ly and have been using it for years.

FINAL THOUGHTS

Everything about content marketing takes time

It’s not just great content that takes time:

Strategy takes time.
Figuring out the best places to distribute content takes time.
Determining what works and what doesn’t takes time.
Measurement takes time.
Getting results takes time.

Don’t get me wrong: B2C marketers are doing a lot of great things

Set up and implement a dashboard that includes all the marketing metrics you hope to eventually measure. Start by implementing the ones at the top of the funnel (retention, engagement) and work down. Once all metrics are consistently measured, you can create the following changes to content marketing operations:

Incentivize your team. Hold your content marketing team accountable, right down to individual writers, for achieving not only a certain level of content output, but also a certain level of content performance.
Marry goals to social media. Ensure whomever is doing your social media marketing and content distribution to align that with the companies goals and objectives. Just posting to post is wasting everyone’s time.
Diagnose and troubleshoot. Content marketing metrics let you effectively diagnose when things don’t go as planned. For example, if your data tells you content is effective at the top of the funnel, but isn’t producing high quality sales opportunities at the bottom of the funnel, this may indicate you need better calls-to-action.
Create alignment between divisions. Walls between different functions suddenly crumble if there is a singular focus on one ROI-based content marketing metric—particularly if team members are compensated on it—and teams find new and more effective ways to collaborate.

Whether you’re a seasoned content marketer or just starting to learn about which content marketing strategy to pull into your campaign, now you know how to connect with your customers with targeted B2C content. To make the most of it, use a combination of articles, blog posts, videos, infographics and podcasts, which Blue Glass calls a “multi-channel content marketing strategy.”

About Blair

Blair Evan Ball is a Social Media Coach and founder of Prepare1, a company that works with businesses, individuals and non-profits. He is a former executive with a Fortune 50 company, and his national division did $1Billion+ in sales annually.

Blair has written three e-books: Facebook for Business Made Easy, Facebook Pages for Business Made Easy, and WordPress Blog Setup Made Easy.

Blair also educates, trains entrepreneurs and business professionals how to amplify their brand, increase revenues, and raise more funds.

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